SASSA Failed Status

If you encounter a SASSA Failed Status, you will receive a reason via SMS on your cell phone number. To confirm the reason for the identity verification failure, you can perform an online SASSA Status Check. This allows you to determine whether it is a technical error or an issue with your identity verification.

To resolve your SASSA Status Failed problem, you need to update your application with the correct information that matches the Home Affairs database. SASSA identity verification process includes the following information to verify the applicant.

  • Applicant Name and surname
  • Digital ID document verification
  • Biometric Verification
  • Face Recognition
  • Cell phone number

Fixing SASSA Failed Status

The Identity Verification Failed SASSA Status means your grant application information is incorrect, and the Department of Home Affairs data cannot match your identity document information. This issue results in unsuccessful SASSA identity verification.

To resolve this issue, you will need to update SASSA Application and ensure your information is correct and matches your identity verification in the DHA database. This step will help you pass SRD R350 identity verification and also fix the SASSA social grant failed status online.

If you are unable to update your application on time, SASSA will reject your grant after a period of 30 days. This means you are not approved for the SASSA payment.

Appeal SASSA to Fix Identity Verification Failed

If your identity verification fails or your SASSA status is rejected, you can appeal to SASSA within 30 days when you receiving a failed or rejected status. This is important for reconsideration through the Department of Social Development (DSD).

It is the right of all beneficiaries to appeal to SASSA every month if their SASSA identity verification fails or their grant application gets rejected, seeking approval through reconsideration in the upcoming month with a potential payday.

To Appeal SASSA you can follow these steps.

  1. Visit the SRD appeal website at
  2. Enter your correct ID number.
  3. Input the phone number that you used with your application.
  4. Click on the Send Pin button to receive the SASSA OTP Code on your registered cell phone number via SMS.
  5. Enter the OTP Code in the Pin field on the SRD website.
  6. Click on the Submit button.
  7. Select the option Lodge your appeal.
  8. Choose the month you are appealing for.
  9. Choose the reason you are appealing from the drop-down menu.
  10. Click the Submit button to finally send your appeal.

After that you can SASSA Status Check for the SRD R350 grant application online.

SASSA Appeal Process Time for Rejected Status?

Appeals usually take between 60 to 90 days from the date of application. The SASSA Independent Tribunal will notify you of the outcome of a declined or rejected application.

How Long Does SASSA Identity Verification Take?

SASSA identity verification typically takes one week. Therefore, you’ll need to be patient as they verify your identity using your provided information.

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