SASSA Appeal Online

If your SASSA grant application has been declined, you have the right to submit a SASSA appeal for reconsideration. This process applies to all social grants, including the SRD R370, Disability, Older Persons Grant, and Childerns Grants. Your appeal application is handled through the Department of Social Development (DSD).

SASSA Appeal Online

To complete the process of SASSA appeal against your declined grant decision, you must have your South African ID and the cellphone number used during your SASSA application.

Appeal SASSA Online for Declined and Cancelled Grant Application Complete Process Infographics DSD ITSAA Approved Method
  1. Visit the Department of Social Development website to Appel for SASSA grant. https://srd.sassa.gov.za/appeals/appeal
  2. Click on the tab “Lodge an Appeal” to proceed with the process.
  3. Enter your ID and the cellphone number linked with the declined SASSA grant.
  4. Click the Send PIN button and to receive the verification OTP code.
  5. Insert the PIN code and click the Submit button to get verified.
  6. You have to select the month when SASSA grant get declined or application rejected in the calendar section.
  7. Provide the valid reason for your SASSA appeal application.
  8. Click Submit Appeal to send your appeal for processing by the ITSAA at DSD.

Once the ITSAA processes your appeal, you will be notified of the outcome via text message or email. If you have lost your phone number, log into your SASSA account to change phone number SASSA details. This ensures that you receive important messages and OTP verifications.

To improve the chances of a successful appeal, ensure your reason is valid and well-founded. Clearly explain why you believe the SASSA decision is incorrect, and provide any relevant information to support your case to the Independent Tribunal for Social Assistance Appeals (ITSAA). The ITSAA, under the Department of Social Development, adheres to Section 33 of the South African Constitution and the Administrative Justice Act.

How Much Time SASSA Takes to Approve Your Appeal

You will receive confirmation from SASSA once your appeal application has been successfully submitted. The Independent Tribunal will then process the appeal and endeavour to finalize it within 60 to 90 days from the date it was received. They will inform the appellant about the status of the appeal through email and SMS sent to the registered phone number. You will start receiving SASSA payments for the declined month when your appeal application stand approved.

SASSA Appeal Status Check Online

During the waiting period, you can check your appeal status for your submitted appeal application. SASSA encourage beneficiaries to stay informed about the progress of your appeal, and whether it has been reviewed and approved so that you can receive payment for declined months.

SRD Status Results for SASSA SRD Status Check
  1. Visit the SASSA Appeal Status Check page.
  2. Enter your South African ID number and phone number.
  3. Click on the ‘Check Status’ button to view your appeal status for declined grant.

If you have changed your number, you have to go through https://srd.sassa.gov.za and log in to your SASSA account to check your appeal status.

SASSA Status Check

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78 Comments

  1. patrick charles says:

    i patrick charles was assisting Mr. alex frans joseph (73/33 magalies street n2 gateway delft cpt) with my bank acount and my i.d for his scrap at the scrapyaurd once -off. i p charles wish than that the money was mine then because of all this drama obout my 350 grant im unemployd married with children and always been onist in live please consider my apeal a.s.a.p please.yours sincerly patrick david charles.

    1. Kegomoditswe Aphane says:

      Yes appeal

  2. Hi im always declining but I’m unemployed .. Please help

  3. Zwelithini says:

    I applied for 350 grant in April 2024 , it declined indicating that I`m UIF registered of which I was no longer receiving any government payment what so ever .
    I appealed 3 months ago but I haven’t received any feedback with regard to my appeal . I also engaged in numerous chats with sassa departments through phone calls and email , however , all my attempts were fruitless up to now

  4. appeal was decline but not employed because bank.capitec me was it income. change bank detail easy pay

  5. i’m so hurts i didn’t receive July payment due to reason i used my bank account to get help from my cousin with few groceries .she sent money through this account now my sasa 350 declined say i have means of income…i have received help once elsewhere now i have to suffer going through appeals.it gonna take up to 90 days for results and even the appeal box reasons why you appeal are explaining enough to make sense or weight of your appeal.
    these 3 months i have to wait not sure ill be paid for if appeal for july aproves…i don’t know how im going to get through this mouth with less im left with …..please make changes of how you appeal…bank account shoul be helping you anytime of these situations and i must be able to appeal with valid reasons for source of income and not just declined me.

  6. Onthatile Thandolwethj says:

    Approved with no dates and i don’t receive any R350

    1. Declined minimum income identified

  7. This money helps people a lot

  8. that money helps alot pls i need it for my family

  9. Gooddaya I Apply for appeal last year but even now I’m steal waiting

  10. Ruth kelebugile says:

    I’m not yet employed.

  11. It is hard to understand why we cannot get paid because on the government system it shows that i currently unemployed but still not getting paid

  12. Abigail Van Wyk says:

    I have no source off income..that money that was send in my account was for my mom her ex employers send every year for her something they stay in Johannesburg….

  13. Ambrose Mlotshwa says:

    I checked my appeal it’s keep on saying pending for months now so what must I do

  14. Thembeni sibanda says:

    Hi my name is Thembeni sibanda l want update my saasa grant is still pending l don’t know why my bank account is 124344179
    I.D 760705091808
    Phone number 073913479

  15. Khorombi florence says:

    I dont get 350 for sassa they said i have source of income the money that are getting on my account every month is not for me its my brother’s he deposited every months

  16. im still waiting for apeals to be approved

  17. 33856 Extension 6 mamelodi east

  18. Hi I applied for my 2 kids last month I dnt received payment today

  19. Why my srd declined every month cause im not received any thing

  20. Stanley Malose Matsimela says:

    My srd 350 is declining and when I try to make an appeal the website of srd 350 is not responding so what must I do bcz is my only source of income please help me to do the appeal please???

  21. Bonginkosi says:

    3years ago try to get 350 rand

  22. Sassa approved no pay date since 2022

  23. My nexts door friend used my X’s account number for her husband to put money in for her

  24. They just send me money for food n declined

  25. Nokuthula says:

    2024 January is pending

  26. Nyanisile Simon Jaji says:

    My srd grant has stop I m no working no income

  27. ISAAC MKHIZE says:

    Sassa is not operating fairly cause some months is paying some pending and after 2 months pending it pays 1 payment the pending ones vanished how maybe the answer is in sassa’s office.why all declined and pending one reason,source of income always?

  28. Luthando mjikwa says:

    I do not have any form of income.

  29. Tselane Letseli says:

    I’ve been doing the appeal since last year but none of them have been answered and I don’t know the answer cause my srd has been denied without a reason cause I don’t have any income

  30. Sizakele Given says:

    I forget my registration phone number and my R350 has declined since from November 2023

  31. Isaac Mkhize says:

    My Sasa was not paid from January 2023,August, September,October November and no income in my account.even now December is pending

  32. Emily Rantabane says:

    My srd sassa decline frm September ,October,November and i dont get any income frm anywhere, pla help no income none what so ever.

  33. My SRD is approved with pay date but I did not get the money and I am not working

  34. Teboho Nkgweng says:

    Hi my sassa is decline is been 10 month now not working what happen please help

  35. What is my status pending from april

  36. Samkelo mncundza says:

    I have months that are approved but no payment dates why

  37. Jabulisiwe Mthiyane says:

    I lodged an application bt it declined bt i dnt hv any source of income o dnt know why and my appeal status remain pending for three months now

  38. Xoliswa ibe says:

    Am an unemployed woman but they decline my 350 grant and there was no salary in my account

  39. Cathrine Nkitimeng Motaung says:

    I didn’t receive my 350 last but the is no income except child grant

  40. Skhumbuzo Nickolaus Mngadi says:

    Hi, I’m writing this because my SRD R350 has no longer been active for 3 months September, October, and November, it says I have income which is not true. The thing that happened was that I was making a withdrawal of R350 it declined and the money was returned to my bank account. I’m Skhumbuzon Nickolaus Mngadi, ID No: 84080454070

  41. thabiso maxwell says:

    my application successfully approved from December 2021 i did not receive any payment from my bank account

  42. Nkanyiso Buthelezi says:

    I don’t get my payment 2023 September and November 2023

    1. I don’t have srd R350 from January to November but on December 2023 I got it now on January 2024 I didn’t get it why?

  43. Monica Ruiters says:

    Hi for the past months I have not been approve to receive any payments. I did appeal every month but to date without any success. I’m unemployed for nearly two years now don’t have any income but got declined every month. No for Nov my status is still pending. Don’t kno why cause everybody already receive their payment dates but mine is still pending to be declined again cause it’s the same process every month.

  44. Tshwane Lusakhanya says:

    My srd grant was rejected on October and November there’s no money that I’m getting anywhere

  45. sabelo mwandla says:

    My R350 it shows referred From August, September and november

  46. Pheko maria Bafedi says:

    My R350 srd has declined due to source of income while I’m not working I don’t get any income

  47. I’ve been using the wrong banking details

  48. Sivuyile Moyikwa says:

    It just decline while I don’t have an income don’t know why.

    1. I just been declined for source of income which I don’t have

  49. Palesa ,pap says:

    Last monthy 350 declined

    1. Please follow above steps to Appeal SASSA online for last month

      1. WY my sassa r350 continues to decline because I’m not working since June 2023

        1. Buti Nkolisa says:

          I’m reporting January 2024 has decline for no reason for December my school pay me for guarding grade 12pupils but January no income enters my bank account

  50. I have not been recieving my grant for months now and the reason being according to SASSA is that I have a means of income. This while I don’t, my bank account has a balance of almost R0 for months now and I have been struggling.

    1. Please visit SASSA office with your ID card and bank statement.

  51. Taki Vuyisile says:

    this thing of changing bank details is so frustrating not all of us are educated or have access to internet.From july this grant is approving but no money,i can not even afford a bread

  52. I’m appealing for denying my grant of 350 I was working for a contract of 3years I didn’t got any amount from labour I was registered at Sars and they gave me money
    for 1 month why u didn’t verify with the company I was working

      1. MPHO MOKOENA says:

        It’s been three months I didn’t recipe 350 and it’s approved with no paydate and I changed my bank details it’s been pending since January until now

  53. Sikhumbuzo says:

    Morning I was trying to update my banking details decline don’t know what the reason is.

    1. Please before updating your bank details make sure you already received your grant for that check status here https://srdstatus.co.za/ then you can change your details and you will not face decline issue

      1. Since last year July my application is been decline and they say due to the source of income and while am not working even my bank statement does not reflect any income so i don’t know really where us the problem

    2. My last banking details don’t work anymore i would like it at picknpay or shoprite

  54. Lawrence motshabi says:

    My srd grand was rejected on the month of September and October, and these no money that am getting anywhere from my bank account

    1. Please check your October 2023 Grant status here https://srdstatus.co.za/ if it says rejected then you need to contact your nearest SASSA office or call helpline. Also you need to appeal for each rejected month.

    2. Sivuyile Moyikwa says:

      I don’t have an a bank account but also don’t get an R350 grant was rejected 3years back.

      1. I didn’t get it from 2023

    3. Claudette Neveling says:

      My srd appael has been declined I do not have any form of income

      1. I applyed for an appeal last year October 2023 but even now I’m still waiting. They say I will get it after 30days..😔