Appeal SASSA Online

You have the right to appeal SASSA for reconsideration to get your grant reinstated for monthly payments. The online appeal process is straightforward and enables Social Relief of Distress (SRD) R370, Disability Care, Old Age, and Children’s grants applicants to challenge SASSA decision through the Department of Social Development.

Appeal SASSA Online

To lodge an appeal for the SASSA grant, you will need your ID and phone number handy to complete the process quickly. You’ll also need to provide the reason for your appeal application, as this information will be required to challenge the SASSA decision.

Appeal SASSA Online for Declined and Cancelled Grant Application Complete Process Infographics DSD ITSAA Approved Method
  1. Visit the Department of Social Development website at
  2. Click on the service Lodge an Appeal or Check an Appeal Status.
  3. Type in your South African ID and the cellphone number used to submit your application for the SASSA grant.
  4. Click the Send PIN and wait for the SMS to be received with the verification OTP code.
  5. Insert the PIN code you have received on your phone and click the Submit button to get verified.
  6. Select the month you’re appealing for a declined grant or rejected application in the calendar section.
  7. Select one of the reasons for your appeal application listed in the drop-down menu.
  8. Click on the Submit button to send your appeal to process and revised by the ITSAA.

Your SASSA appeal will be sent to the Independent Tribunal for Social Assistance Appeals (ITSAA) at the DSD, which is responsible for addressing appeal concerns.

  • Important Note: Remember, the SASSA system requires you to have the cellphone you used for the initial application with you to complete the appeal. If you have recently changed or lost your cellphone for any reason, it’s crucial to log into your SASSA account at to update your details. This ensures that you are the rightful person making the appeal. Without the verification PIN, you won’t be able to proceed with the process.

Find SASSA Application Declined Reason

To find out why your SRD R370 application was declined, follow these steps.

  1. Visit the SRD Status Check on the SRD website.
  2. Enter your ID and cell phone number to access your application status.
  3. The SASSA system will display the reason for the declined application on the screen.
  4. Take note of the complete details provided regarding the reason for the declined application.
  5. Use this information to fill in the appeal application where it required to provoide the reason for declined grant.

How Much Time SASSA Appeal Process Takes

You will receive confirmation from SASSA once your appeal application has been successfully submitted. The Independent Tribunal will then process the appeal and endeavour to finalize it within 60 to 90 days from the date it was received. They will inform the appellant about the status of the appeal through email and SMS sent to the registered phone number. You will start receiving SASSA payments for the declined month when your appeal application stand approved.

Check SASSA Appeal Status for SRD R370 and Social Grants

During the waiting period, you can check your appeal status for your submitted appeal application. SASSA encourage beneficiaries to stay informed about the progress of your appeal, and whether it has been reviewed and approved so that you can receive payment for declined months.

SRD Status Results for SASSA SRD Status Check
  1. Visit the SASSA website at
  2. Proceed to the SASSA Appeal Status Check.
  3. Enter your South African ID number and phone number.
  4. Click on the ‘Check Status’ button to view your appeal application status for declined grants.

If you have changed your number, you have to go through and log in to your SASSA account to check your appeal status.

  1. Visit the SRD website at
  2. Log in to your SASSA account.
  3. Select the option Status Check.
  4. Enter your South African ID number and your Application Reference Number.
  5. Click on the ‘Submit’ button to see your Sassa Appeal Status for R370.

If SASSA cannot verify your unemployment status, your application may remain declined even after submitting an appeal, resulting in non-approval.

Main Reasons Why SASSA Declined Your Application

SASSA will decline your application if your circumstances have changed and you are no longer considered qualified.

  1. Age does not meet the grant criteria
  2. Other Income sources found
  3. You have Failed Means Test
  4. Dead certificate in DHA records
  5. ID Found Registered with NAFAS.
  6. Fake Information used to submit your application
  7. Other Person Phone or Bank used.
  8. Already receiving other SASSA Grant.

SASSA Status Check for Appeal Application

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  1. Onthatile Thandolwethj says:

    Approved with no dates and i don’t receive any R350

  2. This money helps people a lot

  3. that money helps alot pls i need it for my family

  4. Gooddaya I Apply for appeal last year but even now I’m steal waiting

  5. Ruth kelebugile says:

    I’m not yet employed.

  6. It is hard to understand why we cannot get paid because on the government system it shows that i currently unemployed but still not getting paid

  7. Abigail Van Wyk says:

    I have no source off income..that money that was send in my account was for my mom her ex employers send every year for her something they stay in Johannesburg….

  8. Ambrose Mlotshwa says:

    I checked my appeal it’s keep on saying pending for months now so what must I do

  9. Thembeni sibanda says:

    Hi my name is Thembeni sibanda l want update my saasa grant is still pending l don’t know why my bank account is 124344179
    I.D 760705091808
    Phone number 073913479

  10. Khorombi florence says:

    I dont get 350 for sassa they said i have source of income the money that are getting on my account every month is not for me its my brother’s he deposited every months